Warranty Policy

Warranty on our products

Many products sold on Autovens come with a warranty. The warranty period and type are shown on each product page and on your invoice.

Types of warranty

• Brand / official warranty: provided by the manufacturer or its authorised distributor in Bangladesh, and serviced through their service centres
• Seller warranty: provided directly by Autovens
• No warranty: clearly mentioned on the product page where it applies

What is covered

• Manufacturing defects and faults that occur during normal use
• Repair, or replacement of the faulty part or product, as decided by the brand or service centre
• If a product is found faulty on arrival (dead on arrival), report it within 7 days and we'll replace it under our Return Policy

What is not covered

• Physical damage, cracks, dents or broken parts
• Liquid, water, moisture or burn damage
• Damage from power surges, unstable electricity or lightning
• Damage from misuse, accidents or not following the user manual
• Products opened, repaired or modified by anyone other than an authorised service centre
• Products with a removed or changed serial number or warranty sticker
• Normal wear and tear, consumables and accessories such as cables and adapters, unless stated otherwise
• Software problems, viruses, data loss or settings issues

How to make a warranty claim

1. Contact us with your order number, the product's serial number and a description of the problem.
2. Keep the original box, accessories and invoice. They are needed for every claim.
3. We'll guide you to send the product to us or to the brand's authorised service centre.
4. Warranty service usually takes 7–21 working days, depending on the brand and the parts needed. We'll keep you updated.

Please back up your data before sending any device for service. Autovens is not responsible for data loss during repair.