Global
DealsYour privacy matters to us. This policy explains what information we collect, how we use it and how we keep it safe.
Information we collect
- Your name, mobile number, email and delivery address when you register or place an order
- Your order history, wishlist and reviews
- Payment status from our payment partners. We never see or store your card number, card PIN, OTP or mobile wallet PIN.
- Technical data such as IP address, device and browser type, and cookies, used for security and site functions
How we use your information
- To confirm, process and deliver your orders
- To contact you about your order, delivery, returns or warranty claims
- To prevent fraud and keep our website secure
- To improve our products, services and website
- To send offers and newsletters, only if you choose to receive them. You can unsubscribe at any time.
Who we share it with
We never sell your personal information. We share only what is needed with:
- Delivery partners, to deliver your order
- Payment partners such as SSLCommerz, bKash, Nagad, Rocket and Upay, to process payments
- SMS and email service providers, to send order updates
- Government authorities, when required by Bangladeshi law
Cookies
We use cookies to keep you signed in, remember your cart and understand how our website is used. You can turn off cookies in your browser, but some features, such as the cart, may not work properly.
How we protect your data
Our website uses SSL encryption (HTTPS). Access to customer data is limited to staff who need it to serve you.
How long we keep it
We keep order records as long as needed for delivery, warranty, accounting and legal requirements. You can ask us to delete your account at any time.
Your rights
- View and update your details from My Account
- Ask for a copy of your data, or ask us to correct or delete it
- Unsubscribe from marketing messages at any time
Children
Our services are meant for people aged 18 and over. Anyone under 18 should use the website with the help of a parent or guardian.
Changes and contact
We may update this policy from time to time. The latest version will always be on this page. For any privacy question, email us at support@autovens.com.