Return conditions
You can request a return within 7 days of receiving the product if:
- The product is damaged, defective or not working on arrival
- You received a different product, model or quantity than you ordered
- The product does not match the description on our website
The product must be returned with its original box, accessories, manuals and invoice. Products that are physically damaged by the customer, burned by wrong power supply, or have broken seals / missing parts are not eligible.
Non-returnable items
- Cut or used network cable (from a box)
- Consumables such as connectors once opened
- Software licenses and digital products
How to request a return
- Contact us within 7 days with your order number, photos / video of the issue.
- Our team will verify and arrange pickup or tell you where to send the product.
- After inspection, we will replace the product or issue a refund.
Refunds
- Refunds are processed within 10 working days after the return is approved, or after an order is cancelled.
- The refund is sent through the same method used for payment (bKash, Nagad, card or bank). For Cash on Delivery orders, we refund to your bKash / Nagad / bank account.
- If we are unable to deliver a paid order within the promised time, you will receive a full refund including delivery charges.
Order cancellation
You can cancel an order free of charge before it is handed over to the courier. Once shipped, the return policy above applies.