Have a question about a product, an order or a warranty claim? Contact us any way you like. We usually reply within 24 hours on working days.
| Business name | [Registered business name as on Trade License] |
| Brand / Website | Autovens – www.autovens.com |
| Proprietor / Managing Director | [Owner full name] |
| Trade License No. | [Trade License number & issuing authority] |
| DBID No. | [Add after DBID approval] |
| TIN / BIN (VAT) | [TIN / BIN if available] |
| Registered address | [Full office address, Dhaka, Bangladesh] |
| Phone / WhatsApp | [+8801XXXXXXXXX] |
| support@autovens.com | |
| Office hours | Saturday – Thursday, 10:00 AM – 8:00 PM |
Complaints
If you are not satisfied with our service, email support@autovens.com or call us with your order number. We acknowledge every complaint within 24 hours and aim to resolve it within 72 hours. If the issue is not resolved, you may contact the Directorate of National Consumer Rights Protection (DNCRP) or the Central Complaint Management System of the Ministry of Commerce.